Privacy Policy

Last updated: 1 January 2024 | Applies to: shadowarcade.info

1. Introduction

Shadow Arcade ("we", "us", "our") operates the website shadowarcade.info (the "Site"). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or use our services. By accessing shadowarcade.info, you acknowledge that you have read and understood this policy.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide to us, including:

• Name and email address (when you subscribe to our newsletter)
• Name, email address, and message content (when you submit a contact form)
• Age confirmation (when you confirm you are 18 or over via our age gate)

2.2 Automatically Collected Information

When you visit shadowarcade.info, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search engine
• Device type (desktop, mobile, tablet)

This information is collected through cookies and similar tracking technologies. Please refer to our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To operate and maintain the shadowarcade.info website
• To respond to your enquiries and provide customer support
• To send you newsletters and updates (only if you have subscribed)
• To improve our website, games, and user experience
• To comply with legal obligations under Australian law
• To enforce our Terms of Service and age restrictions
• To detect and prevent fraud or misuse of our platform

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent (e.g., newsletter subscription)
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services and ensuring platform security
• Legal Obligation: Where we are required to process information to comply with Australian law

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party providers who assist us in operating our website (e.g., hosting, analytics), subject to confidentiality obligations
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with appropriate notice to affected users

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. Newsletter subscription data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months for customer service purposes.

7. Your Rights

Under the Privacy Act 1988 (Cth), you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

shadowarcade.info is strictly intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected] and we will delete such information promptly.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Cookies

We use cookies and similar technologies on shadowarcade.info. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Post: Shadow Arcade, Level 2, 339 George Street, Sydney NSW 2000, Australia
• Phone: (02) 9123 4567

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.